How Do I Update an Order?

Introduction

The process for updating a Purchase Order (PO) depends on your company’s internal policy. Some companies require the existing PO to be canceled and a new one created, while others allow direct updates. Please confirm your company’s policy internally before making changes.

Updating the order amount or other details

  1. Start by updating the PO in your e-procurement system
    This should always be the first step, regardless of how the order was placed
  2. Depending on the submission method, updates will be handled as follows:
    1. Punchout or Direct Integration
      The update will automatically show in Candex after changes are made in your e-procurement system
    2. Candex WebApp
      You will need to manually update the PO on Candex:
      1. Go to the Purchase Order (PO) 
      2. Click on the dropdown in the upper-left section of the order view
      3. Select Edit / View details


         
      4. Make the necessary changes and click Update

Did this resolve the issue?
Have more questions? Submit a request