What Is My Order's Status?

  1. To view the status of your order, navigate to the Order Feed on the left-hand panel. Each order will display one of the following five statuses:
    1. Pending Accept - Waiting for Seller to accept the order
    2. Awaiting Use - Waiting for Seller to upload invoices or request payment
    3. Used - Seller has uploaded invoices or requested payment
    4. Declined - Seller has declined this order
    5. Deleted -  Buyer deleted the order
  2. Click on an order to see the order details on the right panel
  3. Once an order reaches the Used status, the order details on the right panel will include a payment. Click on the View button to view the payment details and track the payment status.


     

Once a payment is initiated, it will move through the following statuses:

  1. Seller Verified - Seller’s invoice and business entity have been verified
  2. Candex Invoice - Candex has issued an invoice to the Buyer
  3. Paid by Buyer - Buyer has paid Candex
  4. Paid to Seller - Candex has paid the Seller

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