- To view the status of your order, navigate to the Order Feed on the left-hand panel. Each order will display one of the following five statuses:
- Pending Accept - Waiting for Seller to accept the order
- Awaiting Use - Waiting for Seller to upload invoices or request payment
- Used - Seller has uploaded invoices or requested payment
- Declined - Seller has declined this order
- Deleted - Buyer deleted the order
- Click on an order to see the order details on the right panel
- Once an order reaches the Used status, the order details on the right panel will include a payment. Click on the View button to view the payment details and track the payment status.
Once a payment is initiated, it will move through the following statuses:
- Seller Verified - Seller’s invoice and business entity have been verified
- Candex Invoice - Candex has issued an invoice to the Buyer
- Paid by Buyer - Buyer has paid Candex
- Paid to Seller - Candex has paid the Seller