Please avoid these common mistakes to ensure fast and easy payment.

Incorrect tax invoice addressee

Check your order and make sure you address your invoice to the Tax Invoice Addressee. This is often Candex rather than your Buyer. Addressing the invoice incorrectly will cause delays.

Exceeding authorized amount

If the invoice you upload is for a pre-tax amount larger than what is listed on your purchase order, your invoice may be rejected. If you need to invoice for a larger amount, you must contact your Buyer directly and request an increase in the amount authorized to you.

Bank account mismatch

Ensure the bank details on your invoice match the details on the Pay to you selected on Candex.



If there’s a mismatch - for example, if you're submitting an invoice under one entity but listing a bank account belonging to another - this can delay processing or lead to rejections. Always verify that the entity, invoice details, and bank information align.

Invoice date

Make sure the invoice date is accurate and appropriate for your local tax and compliance requirements.

Using a future date, a date outside of the valid tax period, or inconsistencies between the invoice and service/delivery date may result in invoice rejections. Double-check your invoice date before uploading to avoid any compliance issues or delays in payment.