After you request payment, you can track your payment status on Candex

1. Click on the relevant order on the left panel
2. In the top right corner, under Payments you’ll see all payments for that order along with their Invoice Status.
3. Click on the payment you want to track
   
    

4. After clicking on the relevant Payment you will reach the Payment Details section. Here you can:

   Check the payment details

   Take action (if available) using Update Invoice or Cancel Payment
   
   

Actions in Payment Details

Update Invoice

1. Click Update Invoice.
2. Select a new invoice file from your device.
3. Once uploaded, a pop‑up will confirm: “The file has been uploaded successfully.”

Cancel Payment

1. Click Cancel Payment.
2. A pop‑up will appear: “Are you sure you want to cancel this payment? You can also update instead.”
3. If you click Yes, the payment will be cancelled and you will be redirected to the Order Page.
4. You can upload a new invoice from the Order Page whenever needed, selecting “Add Invoice”
    

Invoice & Payment Process Steps

There are 4 steps between uploading your invoice and getting paid by Candex: 

1. Seller Verified - The Seller’s invoice and business entity have been verified
2. Candex Invoice - Candex has issued an invoice to the Buyer
3. Paid by Buyer - The Buyer has paid Candex
4. Paid to Seller - Candex has paid the Seller