How Do I See the Invoice and Payment Status?

After you request payment, you can track your payment status on Candex

  1. Click on the relevant order on the left panel
  2. In the top right corner, under Payments click on the payment you want to track

     
  3. After clicking on the relevant Payment you will reach the Payment Details section

There are 4 steps between uploading your invoice and getting paid by Candex: 

  1. Seller Verified - The Seller’s invoice and business entity have been verified
  2. Candex Invoice - Candex has issued an invoice to the Buyer
  3. Paid by Buyer - The Buyer has paid Candex
  4. Paid to Seller - Candex has paid the Seller
Did this resolve the issue?
Have more questions? Submit a request