If your invoice is rejected you will receive an email from Candex’s finance team. It’s essential to understand the reason and take corrective action promptly.
To find out why your invoice was rejected and how to correct it, see Why was my invoice rejected in Candex, and how do I fix it?

1. You will receive a rejection email from Candex. The email will contain:
   • Rejection Reasons
   • PO Information
   • Candex ID of your order
   • A link to resubmit your invoice
     
     
     
      
2. Click on Re-submit invoice
3. Enter your Candex ID
   
   
    
4. Complete the required fields and upload a revised invoice
   
   

You can also resubmit your invoice directly from the order page in Candex:

• Open the relevant order.
• On the right-side panel, go to Payments and select the payment you want to update.
• If available, click Resubmit Invoice to upload a revised invoice. You can also click Cancel Payment if you want to cancel the payment request.
  
  

Once your invoice has been resubmitted, Candex will review it within 1–2 business days and update you once the review is complete.
Note on government invoicing portals
If you also submitted your invoice through your local government invoicing portal, email support@candex.com to have the originally submitted invoice cancelled before you resubmit your revised invoice.