If your invoice is rejected you will receive an email from Candex’s finance team. It’s essential to understand the reason and take corrective action promptly.

1. You will receive a rejection email from Candex. The email will contain:
   • Rejection Reasons
   • PO Information
   • Candex ID of your order
   • A link to resubmit your invoice
     
     
     
      
2. Click on Re-submit invoice
3. Enter your Candex ID
   
   
    
4. Complete the required fields and upload a revised invoice
   
   

You can also resubmit your invoice directly from the order page in Candex:

• Open the relevant order.
• On the right-side panel, go to Payments and select the payment you want to update.
• If available, click Resubmit Invoice to upload a revised invoice. You can also click Cancel Payment if you want to cancel the payment request.