If your invoice is rejected you will receive an email from Candex’s finance team. It’s essential to understand the reason and take corrective action promptly.

1. You will receive a rejection email from Candex. The email will contain:
   • Rejection Reasons
   • PO Information
   • Candex ID of your order
   • A link to resubmit your invoice
     
     
     
      
2. Click on Re-submit invoice
3. Enter your Candex ID
   
   
    
4. Complete the required fields and upload a revised invoice