Introduction
At Candex, we prioritize security and fraud prevention. That’s why we require bank account verification for payments above a certain threshold—to ensure funds go to the right place and meet our compliance standards. If you haven’t done this before, it’s likely because your prior transactions were below this limit. If you change your bank account details or if more than a year has passed since verification, we may ask you to re-verify your account.
What do I need to provide?
To complete the verification process and receive your funds, please upload one of the following documents through your Candex account. Your document must include your name, account number, and other information (e.g., routing number, sort code, IBAN) needed to verify your bank details. The following documents can be submitted to verify your bank details:
- A voided cheque
- A bank statement with official letterhead
- A letter signed by your bank, printed on bank letterhead
Once submitted, we’ll review it quickly so you can proceed without delay