If you are a seller (supplier or vendor) and you have just uploaded your invoice in Candex, four things happen in sequence before you are paid: Candex verifies your invoice, Candex issues its own invoice to the buyer, the buyer approves and pays Candex, and Candex pays you. Each step must finish before the next begins. In Payment Details, your payment moves through Seller Verified → Candex Invoice → Paid by Buyer → Paid to Seller.

1. Candex verifies your entity, bank details, and invoice: typically 1–2 business days

Candex verifies your entity and bank account first, if they have not been verified yet/on your first order/after a bank change/or when more than a year has passed since the last verification. 

Then it checks the invoice itself: addressee, amount within the PO, currency and tax, bank details, and invoice date. The full list is in "What must my invoice include to pass Candex verification?".

Verification takes longer when:

•             your documents or bank verification are still pending;

•             the invoice is rejected and has to be corrected and resubmitted, you receive an email with the reason and a Re-Submit Invoice link;

•             Candex performs an additional Compliance Review, no action is needed from you or the buyer.

During this step the buyer cannot see your invoice yet. If your buyer says they have not received an invoice, verification may still be in progress.

Once everything passes, the status shows Seller Verified.

2. Candex issues the Candex invoice to the buyer

Candex issues its own invoice to the buyer on your behalf and delivers it through the buyer's normal invoice channel (for example Coupa, Ariba, SAP, Basware, or email). This is the point at which the buyer is formally asked to pay. You have nothing to do, the status updates automatically to Candex Invoice.

3. The buyer approves the Candex invoice and pays Candex: per the buyer's payment terms

The buyer completes the goods receipt (GR) in their internal system, approves the Candex invoice in their e-procurement or accounts payable (AP) system, and pays Candex according to their payment terms, commonly 30–60 days from the invoice date. Candex cannot release payment to you until the buyer's funds have arrived.

Once the buyer's payment is received, the status shows Paid by Buyer.

4. Candex pays you, within 3 business days of receiving the buyer's funds

Candex sends the payment to your registered bank account by wire transfer or ACH, and the status shows Paid to Seller. Payment method, proof of payment, and what happens if your bank details are outdated: "How and when does Candex pay me once the buyer has paid?".