If you are a Buyer and your company paid Candex less than the total amount of the Candex Invoice, that is an underpayment, also called a short-payment. It is different from a planned partial payment, such as a milestone payment or a payment for a split delivery. Underpayments almost always come from an adjustment made by your Finance or Accounts Payable (AP) team during invoice reconciliation: an operational adjustment, a pricing dispute, an unbilled deduction, or a tax withholding.

Common reasons a payment comes out short

• Tax withholding (WHT or VAT). Tax withheld at source under the tax rules of your country or region.
• Partial goods receipt. Your receiving department recorded a short delivery or damaged goods.
• Disputed line items or pricing. A difference between the quote or PO rate and the rate on the invoice.
• Early Pay or settlement discount. A dynamic-discounting or contractually agreed prompt-payment discount was applied.

What happens next

When Candex receives a payment for less than the invoice amount, Candex contacts your AP department to resolve the difference. The Seller (the ultimate supplier or vendor) is paid in full once the missing funds reach Candex.